If you’re local to Tonbridge, Tunbridge Wells or Maidstone, our shops are always in need of volunteers. Please contact hello@theaidshop.org, or fill out the form theaidshop.org/volunteer-signup

Most of our physical charitable work takes place on the ground in each country. We’re focussing on employing local refugees to help us in order to empower and support the economy of the host nation. Therefore, we are rarely looking for volunteer to help us abroad.

Please check out the volunteer page for more info about our current needs.

We absolutely love it when people organise fundraisers for us! You will soon be able to download what you need from the website, but for now, please email us, and we’ll send over what you need.

We have an account on Just Giving, so it’s best to set up a fundraiser on there and link it to our charity page.

We’d love to, although please bear in mind that we are a very small team, so can’t always attend. Please email us in plenty of time before the event and we’ll see what we can do.

The best way to support us is to help us spread the word about the work we’re doing! Follow us on social media, tell your family and friends and consider purchasing an item from our online aid shop, if you can. For more ways to get involved, click here.

Absolutely! We’re in regular contact with other local charities to support each other’s work. We also have partnerships with many charities on the ground who are helping us to get aid and support to those in need.

We work with lots of UK-based businesses and organisations who help us to support our work financially. If you’re interested in partnering, please email us.

We can accept most furniture donations although from time to time we will put a hold on certain items if we have too many or are short on space! Unfortunately we aren’t able to accept beds, mattresses or baby items. Please check our furniture donations page for up to date information.

To our Horsham shop - yes please! If you have items which you can fit in your car/van and drop off yourself then that’ll save us time and money. However, please ensure you message us in advance so we can ensure someone is at the shop to accept and help store the furniture. Please do not bring furniture to our other stores unless you’ve had prior approval - they’re very small and we don’t have much storage space.

We have a dedicated driver who collects furniture from addresses within a 10 mile radius of Tonbridge and Horsham once a week. Please book your collection here.

Everything we sell is second hand, so some wear a tear is to be expected. However, please ensure that the furniture is in usable and saleable condition before donating. Disposing of unsuitable items costs us considerable time and money! Any fabric covered furniture needs to have a fire safety label attached still in order for us to accept it.

If your booking was successful you’ll receive a confirmation email, please check your junk folder if you don’t receive one. We’ll email you with further details closer to the date of collection and on the day of your collection. If in doubt, please email us here.

You can cancel or rearrange your furniture collection at any time by clicking the link in your confirmation email. Alternatively, drop us an email to make any changes.

We will consider house clearances anywhere in the U.K. Please send us an email with as many details and photos as possible and one of our team will respond to discuss further.